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Transcend the day-to-day work experience. Work inspired.

Customer Renewal Representative


Macquarie Park - New South Wales - Australia


Customer Service/Support

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An opportunity to become truly pivotal to our growth in the Asia Pacific region.

You'll inspire the use of our products by our enterprise customers and achieve the highest possible renewal rates within that customer set (maintenance, SaaS and subscription-based products). You'll eliminate churn before and at point of renewal while fostering the success, growth, and expansion of each customer account.

Your territory will encompass a customer group worth $100M to $150M in total recurring revenue and you'll be responsible for retaining this revenue at the highest rate possible, partnering with our customers and our internal teams to ensure their success.

• Manage and negotiate all existing renewal contracts for an assigned territory of customer accounts
• Achieve established dollar and unit retention targets (by customer and by product)
• Probe for additional sales opportunities on all customer calls
• Utilize a renewal approach and contract structure built to encompass long-term needs and incorporate anticipated changes in organization strategy
• Identify and implement opportunities to improving usage/adoption
• Coordinate internal resources across departments to ensure your customers’ success, presenting the best customer experience possible, and solidifying future growth of your accounts
• Maintain renewals pipeline and activity records in Salesforce
• Work with the receivables team to ensure a high-resolution rate of auto-renewed contracts


Ideally you'll have:
• Experience in renewals, sales and/or account management
• Experience selling HR and Payroll application-oriented software and or systems
• Experience in meeting minimum sales lead/ up-sell goals
• Experience in the technology industry or a high proclivity to learn software/technology solutions


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.