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Customer Communications Specialist


Lowell - Massachusetts - USA, Weston - Florida - USA



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The Customer Communications Specialist delivers various types of communications to UKG customers—about UKG’s products and services and other areas of interest. This position takes ownership of multiple communications projects and is responsible for writing, editing, proofreading, and coordinating content for customer delivery—often working with other team members and designated representatives from across UKG.

Primary/Essential Duties and Key Responsibilities:
• Develop clear, concise, and strategic messaging for a variety of communications, targeted at diverse customer segments. This includes but is not limited to general product and company information, product release-specific information, technology topics, learning opportunities and how-tos, customer support news, and more.
• Write customer-centric technical content that uses the appropriate voice.
• Collaborate with teams and colleagues throughout the organization to understand business objectives, services value proposition, message, and audience.
• Condense large amounts of messaging and information into succinct customer communications.
• Manage end-to-end content creation process, including obtaining approvals, fact-checking and editing/proofreading.
• Help ensure all communications maintain a high level of quality, feature a consistent tone and style, and support and reinforce the key messages and values of UKG.


Required Qualifications:
(Knowledge, Skills and Abilities)
• Outstanding verbal/written communication skills
• Excellent editing and proofreading skills
• Well-developed attention to detail
• Experience in SaaS/cloud technologies highly desired
• Experience with use of Microsoft Office, strong familiarity with Microsoft Word, Excel and PowerPoint

(Experience, Education, Certification, License and Training)
• Bachelor’s degree in marketing, journalism, communications, or related field
• 3 years or more of experience in business/marketing writing and project management

Preferred Qualifications:
• Strong sense of project ownership and accountability, ability to move projects forward and adhere to deadlines
• Ability to work independently and in a team environment
• Ability to facilitate and participate in meetings and group settings
• Positive attitude and willingness to take on various tasks

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.