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Credits and Billing Specialist


Weston - Florida - USA



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The Credit and Billing Specialist will process Customer billing and credit transactions to include billing of month end invoicing, working with Accounts Receivable Team to address customer inquiries and resolve customer billing disputes, and the review and approval of customer credits issued by other departments.

Essential Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.

• Prepare, post, and send invoices to customers, including subscription fee invoices.
• Communicate with internal parties regarding invoices, payments, and agreement terms, providing exemplary Customer Service to clients and UKG customer teams via e-mail & phone calls.
• Provide timely responses to Customers and Accounts Receivable Team in relation to customer billing inquiries or disputes.
• Read and understand contract terms, the Contract 360 module in Salesforce, and the Revenue and Billing schedules in order to address customer inquiries and assess any need for billing correction via additional invoices or credits.
• Review and approve Customer credits submitted by other departments within an established dollar threshold, including review of credit reason codes and General Ledger account codes to each credit request.
• Provide credit memos and statements to customers on a regular basis.
• Prepare manual invoices when necessary to accommodate key strategic customer needs.
• Prepare and send out Time & Expense invoices to customers for reimbursement for expenses incurred by contractors
• Perform necessary admin tasks such as setting up children accounts, complete impound forms, among others, to ensure customer’s information is align in accounting system.
• Perform additional duties as assigned


Knowledge and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required.

• Strong organizational skills and attention to detail required
• Ability to manage priorities and meet deadlines in a dynamic environment
• Ability to research billing issues and communicate relevant conclusions, both
verbally and in written format
• Proficient in Excel
• Between 1 - 2 years of billing and/or crediting experience required

Education, Work Experience

• BS in Accounting, Finance, Business or related fields is a plus.
• Working knowledge of Epicor Software is a plus.
• Working knowledge of Salesforce is a plus.
• Previous experience in Billing/Credit roles is a plus.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to communicate and converse and exchange information. The employee frequently is required to remain in a stationary position for long periods at a time. Employee will be required to move about inside office environments and operate computer machinery and software as needed.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.