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Credit & Collections Analyst 1 (Spanish)


Noida - - India



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Credit and Collections Processes (Spanish Language Proficiency mandatory):
• Manage a portfolio of accounts receivable for assigned territory
• Contact customers to obtain promises to pay, follow up on status of payments, or determine reasons for customer's non-payment and escalate if necessary.
• Serve as liaison between customer and field sales and service to resolve disputes and initiate credit memos as needed.
• Account reconciliation: provide back-up detail for training, services, or proof of delivery; submit tie-offs and refund requests as needed to clean up account balances.
• Assist in the management of the credit hold process for orders under $10,000. Contact customers to resolve past due balances prior to release.
• Secure Purchase Orders from customers when required.
• Recommend professional service holds, halt global support when needed, communicate status of accounts and pending high dollar receivables.
• Provide reporting on various metrics

Timely Application of Daily Cash:
• Process daily wires and ACH payments received from customers in Oracle accounting system ensuring proper application
• Assist in applying everyday Lockbox activities, matching payments to the correct customers account
• Research short payments, overpayments, payments missing remittances instructions
• Process other various payments and cash distribution and ensure proper accounting
• Monitor multiple Outlook mailboxes and Process tie-off and other miscellaneous requests
• Daily reconciliation of credit card receipts
Manual Invoicing Processes:
• Process manual invoicing in Oracle ERP system for our international subsidiaries
• Process credit and re-bill invoices related to customer order changes for our international subsidiaries
• Collaborate cross functionally with the global sales and services organizations to ensure accurate customer billings
• Assist in monthly and quarterly close processes.
• Assist in processing manual invoices in customer portals including Ariba, Aravo, IOL and B-Line
• Daily reporting to determine what needs to be invoiced in customers portals
• Collaborate internally and with customer to resolve issues with purchase orders running out of funds or projects going over budget


• 1 to 3 years of Accounts Receivable work experience
• Spanish Language Proficient
• B. Com Graduate
• Working experience of Collections and/or Cash Applications is required
o Advanced working knowledge of Microsoft Excel
o Excellent verbal & written communication skills
o Ability to embrace technology and change
o Strong people and customer service skills, advocate positive working relationships among internal and external customers
• Well-organized, extreme attention to detail and a self-directed individual

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.