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Transcend the day-to-day work experience. Work inspired.

Entry Level Technology Specialist

Location:

Lowell - Massachusetts - USA

Function:

Customer Service/Support

Ref #:

201701256
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

Description

•Install, test, document, and troubleshoot Workforce Central software installations
•Perform technical review of Workforce Central installations prior to customer go-lives. Will ensure that the servers are configured in accordance with best practices
•Perform post go-live analysis of empirical data to ensure customer’s usage of the application and environmental footprint has remained aligned over time.
•Utilize existing tools available within Cloud Infrastructure to monitor performance KPI’s, interpret results, and recommend changes based on data analysis.
•Consults on designing system architecture and provides hardware recommendations
•Drives efficiency and scalability through process, reporting, and automation where possible
•Delivers technical application of service packs and upgrades when needed
•Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally.

The successful applicant will demonstrate how they can apply the skills they’ve acquired as a seasoned, experienced professional to complete the tasks above. In this role they will be expected to ensure our Workforce Central environments are prepared and optimally configured to meet the needs of the customer. The Technical Consultants will be expected to ensure servers are configured consistently and in accordance with the most current best practice recommendations. The Technology Consultant will be a resident expert on the subject of sizing, technical configuration of the Workforce Central application, and able to participate in conversations surrounding related environmental technologies (Jboss, Citrix, LDAP, etc.). The expectation is that this person will be highly motivated to improve the deployment process and will be able to implement scalable enhancements for all Cloud customers in this regard.

Qualifications

Education/Experience:
BS/BA degree in Computer Science or related discipline or equivalent experience and a minimum of 6 years related work experience (ideally in a consulting, support, or project-centric role) and some direct working experience with hosted/cloud based software solutions. They will have strong technical knowledge in the following areas:

1.Perform technical audits of customers prior to go-live
2.Perform sizing reviews of existing environments using tools developed specifically for Kronos Workforce Central, as well as PerfMon, vROPS, etc.
3.Perform Installations of Workforce Central and its supporting products (HR/PR, Scheduler, Attestation, etc.).
4.Act as an escalation resource for Kronos Global Support on issues involving performance, LDAP, SSO, network connectivity, database performance, etc.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.