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Core Specialist I


Santa Ana - California - USA


Customer Success

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The Core Specialist I is responsible for building a strong working relationship with the customer base. Support is provided primarily by telephone and internet connectivity via Salesforce. The role will entail being part of a team that plays a key role in supporting our award-winning UltiPro Payroll, Core, and HR solutions. The Core Specialist will be providing in-depth analysis and timely resolutions/workarounds for customer issues. This role requires sharp analysis, problem determination, and troubleshooting skills.

Primary/Essential Duties and Key Responsibilities:
· Work as a first point of customer contact for a team servicing Payroll, Core, and HR specific customer requests
· Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system
· Acquire and expand knowledge of product offerings, support policies and methods of support delivery
· Provide excellent customer service skills with a proactive approach for customer satisfaction
· Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms


Knowledge, Skills and Abilities
· 1-3 years customer service experience
· Experience with HR/Payroll
· Confidence and strong leadership abilities
· Strong verbal and written communication skills with demonstrated ability to communicate effectively.
· Ability to set and manage customer expectations
· Effective collaboration and time management skills

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.