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Core Specialist I

Location:

Atlanta - Georgia - USA

Function:

Customer Success

Ref #:

20210017551
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Description

The Core Specialist I is responsible for building a strong working relationship with the customer base. Support is provided primarily by telephone and internet connectivity via Salesforce. The role will entail being part of a team that plays a key role in supporting our award-winning UltiPro Payroll, Core, and HR solutions. The Core Specialist will be providing in-depth analysis and timely resolutions/workarounds for customer issues. This role requires sharp analysis, problem determination, and troubleshooting skills.

Qualifications

Knowledge, Skills and Abilities

· 1-3 years customer service experience

· Experience with HR/Payroll

· Confidence and strong leadership abilities

· Strong verbal and written communication skills with demonstrated ability to communicate effectively.

· Ability to set and manage customer expectations

· Effective collaboration and time management skills

· Ability to multitask; can prioritize and juggle many tasks or projects at once

· Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner

· Highly motivated and team oriented

Experience, Education, Certification, License and Training

· BS/BA preferred or equivalent work experience

· Certification in the Payroll/HR industry a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.