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Contract Renewal Administrator

Location:

Macquarie Park - New South Wales - Australia

Function:

Administrative/Support

Ref #:

20200012038
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Description

Join us as Support Contract Renewal Specialist and you’ll work closely with our customers to ensure the renewal quotes accurately reflect the products, version, and customer information; whilst keeping the system updated to reflect the current contract status, required attachments, and correspondence as quickly as possible.   Your initiative and sound judgment will be exercised in a variety of situations, and your outstanding interpersonal skills alongside your effective communication skills will ensure your success in this role.  

Responsibilities include:    
- Ensuring all maintenance transactions are processed accurately, efficiently and quickly for monthly revenue recognition and invoicing schedule.
- Contracts are reviewed, reconciled and submitted in a timely manner, ensuring contract accurately reflects customer data, sales credits, all products to be covered, correct versions, coverage dates, consolidations, etc.
- Monitoring daily report to identify new/add on orders for contract/billing set-up. Ensuring billing schedules are accurate and invoicing generated in a timely manner.
- Support the implementation of upgrades and testing to the various financial systems.
- Handle all incoming and outgoing field questions/issues from other departments regarding customer support, hosted or SAAS contracts.

Resolve issues or escalate as appropriate including:  
- Quote generation
- Issue/question on Support contract (i.e. product, pricing, coverage dates, etc…)
- Upgrade/Contract information
- Reports
- Customer Credit issues

Qualifications

Ideally, you’ll have:  
- Customer service experience within a technical environment.
- Fluent in English.
- Working knowledge of maintenance contracts a plus and experience working with service organizations.
- Computer software skills preferred: Oracle and Microsoft Office.
- Excellent problem solving and decision making skills.

Apply now!  

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.