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Cloud Technician I


Weston - Florida - USA


Customer/Technical Support

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UKG is seeking a Part Time Cloud Technician to work in our Network Operations Center (NOC) department. UKG's NOC provides world-class monitoring and front-line problem analysis and remediation for infrastructure and application platforms, leveraging industry-standard system and application monitoring tools and utilities. Primary responsibilities of this role include troubleshooting environmental issues, analyzing infrastructure and application alerts, executing tasks via scripting, performing post change quality assurance testing, and providing immediate response for incidents in a 24/7/365 atmosphere. Platforms include Microsoft Windows operating systems, Linux, Microsoft SQL Server, IIS, VMWare, Openstack, SolidFire, NetApp, Juniper, F5, Dell, and Java-based systems. This position is demanding and plays an integral role in the success of our organization.


• Ideal candidate will possess experience working in an enterprise environment of a least 100 servers, with 3+ years in a technical support position.
• Minimum of 3 years’ experience working with Windows 2012 Server or higher as well as Active Directory.
• 2+ years’ experience working with VMWare or another virtualization platform.
• Experienced in supporting browser-based applications.
• 2+ years’ experience working with enterprise network monitoring tools (Solarwinds Orion, Microsoft SCCM/SCOM, Nagios).
• Ability to multitask and adapt quickly to emerging technologies.
• 2+ years’ experience working with Linux operating systems; ex, Ubuntu.
• Process and Procedure driven.
• Must have excellent skills in problem analysis and troubleshooting complex technical issues.
• Ability to work flexible hours including weekends.


Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.