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Cloud Systems Consultant III

Location:

Noida - None - India

Function:

Customer Service/Support

Ref #:

201703168
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Description

Kronos Global Support group is seeking a System Engineer who is responsible for ongoing technical configuration, interface, reporting and other application technical tasks for Kronos Workforce Central hosted customers.

• Provide ongoing technical application configuration, interface, reporting, and other application technical tasks for Kronos Workforce Central Cloud Customers.
• Perform and review infrastructure and application level health checks for customers and Respond, troubleshoot and resolve application level issues.
• Support Kronos upgrades within the hosting customer base.
• To be knowledgeable at the system level and capable of interfacing with other teams across the
• Delivers technical application of service packs and upgrades
• Uses consultative techniques and skills in their consulting services delivery
• Expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors.
• Possess strong consultative abilities and communication skills which they will leverage to tie their technical recommendations to business benefits and process change.
• Should ensure that there is no delay in deliveries and should be completed within maintenance windows. Any delays should follow the escalation/communication process as defined.
• Should ensure that all your customers Health Checks (Full and Quick) are performed as per the schedule and the appropriate reports are shared and recommendations are implemented.
• Suggest/Implement at least one initiative/innovation for process / deliverable improvements.

Qualifications

• BE/B Tech. in Computer Science or related discipline or equivalent experience and a minimum of 5 years related work experience (ideally in a consulting or project-centric role). Candidate should have strong technical knowledge in the following areas:
• Must have Good knowledge of database table structures, relationships, data types.
• Ability to take backup, restore, copy database from one server to another server.
• Ability to tune SQL queries, including indexing best practices, hints, SQL query formation, and optimization tools etc.
• Sound knowledge on Windows 2003 / Windows 2008 OS and troubleshooting
• Ability to install, configure and troubleshoot of IIS, Apache.
• Incident and Change management policy/procedures and familiarity with application and infrastructure hosting and monitoring; and client-side troubleshooting techniques

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.