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Transcend the day-to-day work experience. Work inspired.

Cloud Systems Consultant II

Location:

C.V. Raman Nagar Bangalore - None - India

Function:

Professional Services and Consulting

Ref #:

201701305
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Description

Provide ongoing technical configuration, interface, reporting, and other application technical tasks for Kronos Workforce Central hosted customers. Perform technical infrastructure and technical application level health checks for customers. Respond, troubleshoot and resolve application level alerts for business and technical users of the solution. Support Kronos upgrades within the hosting.

The Cloud System Consultant:
• Monitors and Owns the ticketing queues for Hosting
• Installs, tests, documents, and troubleshoots Workforce Central software installations
• Delivers managed service offerings to Workforce Central customers requiring ongoing support
• Delivers database management services
• Delivers technical application of service packs and upgrades
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally.
• Uses consultative techniques and skills in their consulting services delivery
• Shift work required

The successful applicant will demonstrate how they can apply their skills acquired as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. They will be expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors. They will demonstrate good judgment in selecting methods and techniques for obtaining solutions. They will possess strong consultative abilities and communication skills which they will leverage to tie their technical recommendations to business benefits and process change. After initial training they normally require little instruction on their day-to-day work.

Qualifications

BE/BTech. or related discipline or equivalent experience and a minimum of 3 years related work experience (ideally in a consulting or project-centric role). They will have strong technical knowledge in the following areas:

• Must have at least 3 years work experience with the below mentioned technologies
• Willing to work in Shifts
• Basic knowledge of SQL 2005, SQL 2008,Oracle 10g, Oracle 11g databases
• Basic knowledge of Up gradation of database from SQL 2005 to SQL 2008 / oracle 10g to Oracle 11g
• Must have Good knowledge of database table structures, relationships, data types
• Must have good experience in requirement gathering and analysis
• Ability to take backup, restore, copy database from one server to another server
• Ability to tune SQL queries, including indexing best practices, hints, SQL query formation, and optimization tools etc
• Decent knowledge on Windows 2003 / Windows 2008 OS and troubleshooting
• Ability to install, configure and troubleshoot of IIS, Apache
• User level understanding of VMware (ESX and Workstation)
• Incident and Change management policy/procedures
• Experience in supporting/implementing Kronos Workforce Central application

The following skills are preferred but not required:

• Familiarity with application and infrastructure hosting and monitoring; and client-side troubleshooting techniques
• Good knowledge of Connect or other interface technologies
• Knowledge of WAN and LAN network architecture, potential issues, and troubleshooting tools and techniques
• Disaster Recovery Planning
• SSL, LDAP, AD, SSO Knowledge
• Custom Report design and programming
• Hosting / data center architecture design and support

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.