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Cloud Systems Consultant I

Location:

Bangalore - - India

Function:

Customer Service/Support

Ref #:

20210015920
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Description

Provide ongoing technical configuration, interface, reporting, and other application technical tasks for UKG Workforce Central hosted customers. Perform technical application level health checks for customers. Respond, troubleshoot and resolve application level alerts for business and technical users of the solution. Support UKG upgrades for hosted customer base.

The Consultant:
• Installs, tests, documents, and troubleshoots Workforce Central software installations
• Delivers managed service offerings to Workforce Central customers requiring ongoing support
• Delivers database management services
• Delivers technical application of service packs and upgrades
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally.
• Uses consultative techniques and skills in their consulting services delivery
• Shift work required
• Perform on going environment Health checks on Regular basis
The successful applicant will demonstrate how they can apply their skills acquired as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. They will be expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors. They will demonstrate good judgment in selecting methods and techniques for obtaining solutions. After initial training they normally would require instructions on their day-to-day work

Qualifications

• Preferred experience from Services Organization, working in a 24/7 support model
• 1 to 3 years’ experience implementing or supporting enterprise software applications and hardware used in web environments (Kronos/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor preferred).
• Prior experience in supporting functional testing, integration testing and UAT
• Perform application level health checks for customers.
• Respond, troubleshoot and resolve application level issues/alerts for remotely managed customer base
• Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base.
• Ability to collaborate with clients, identifies engagement follow-on opportunities, and has a strong desire to excel.
• Should be flexible to work in shifts.
• Adhering to UKG best practices and guide the team to follow the same.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.