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Cloud Systems Consultant I

Location:

Noida - None - India

Function:

Customer Service/Support

Ref #:

2019000102
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Description

Kronos Global Support group is seeking a System Engineer who is responsible for ongoing technical configuration, interface, reporting and other application technical tasks for Kronos Workforce Central hosted customers.

• Perform technical application level health checks for customers. Respond, troubleshoot and resolve application level alerts for business and technical users of the solution, support Kronos upgrades for hosted customer base
• Installs, tests, documents and troubleshoots Workforce Central software installations
• Delivers managed service offerings to Workforce Central customers requiring ongoing support
• Delivers database management services & technical application of service packs and upgrades
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations as well as internally
• Uses consultative techniques and skills in their consulting services delivery
• Perform on going environment health checks on regular basis
• Adhering to Kronos' best practices and guide the team to follow the same

Qualifications

• Preferred experience from services organization, working in a 24/7 support model
• 1-3 years of experience implementing or supporting enterprise software applications and hardware used in web environments (Kronos/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor preferred)
• Prior experience in supporting functional testing, integration testing and UAT
• Respond, troubleshoot and resolve application level issues/alerts for remotely managed customer base
• Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base
• Ability to collaborate with clients, identifies engagement follow-on opportunities and has a strong desire to excel
• Should be flexible to work in shifts

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.