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Transcend the day-to-day work experience. Work inspired.

Cloud Systems Consultant - French Speaking

Location:

Lake Mary - Florida - USA

Function:

Professional Services and Consulting

Ref #:

201700940
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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

 

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

 

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

 

Kronos is an Equal Opportunity Employer.

Description

•Provide ongoing technical configuration, interface, reporting, and other application technical tasks for Kronos Workforce Central hosted customers. Perform technical application level health checks for customers. Respond, troubleshoot and resolve application level alerts for business and technical users of the solution. Support Kronos upgrades for hosted customer base.

• Installs, tests, documents, and troubleshoots Workforce Central software installations
• Delivers managed service offerings to Workforce Central customers requiring ongoing support
• Delivers database management services
• Delivers technical application of service packs and upgrades
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally.
• Uses consultative techniques and skills in their consulting services delivery
• Shift work required
• Perform on going environment Health checks on Regular basis

An entry level professional. General knowledge and application of technical and business concepts, procedures, and practices. Interprets company policies and procedures to resolve issues. Beginning knowledge of industry practices and standards. Exercises judgment to recommend solutions to solve modestly complex problems. Plans, organizes and prioritizes own daily work routine to meet established schedule with guidance from manager. Receives general supervision. Makes recommendations which may be reviewed by manager. May seek guidance in resolving problems. Participates in the completion of departmental projects and goals. Errors in judgment or failure to achieve results would normally require an expenditure of resources to rectify.

Responsibilities
•Monitor tickets/cases in SalesForce
•Complete standard tasks that have clearly defined process and procedure
•System Health Checks
•JBoss restarts
•Report/File migrations
•SQL select statement output
•License installs/troubleshooting
•WFC and HR patches/rebuilds
•WFC service packs
•WFC refreshes
•OS Patching
•LDAP/SSO
•Change Requests
•Knowledge Base – Update out of date documents

Qualifications

Fluency in spoken and written French required.
Prior experience in supporting functional testing, integration testing and UAT
Perform application level health checks for customers.
Respond, troubleshoot and resolve application level issues/alerts for remotely managed customer base
Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base.

Education
Associates or Bachelor’s Degree preferably in Computer Science or 2+ years of related work experience.
Knowledge of database table structures, relationships, data types.
Experience in requirement gathering and analysis.
Knowledge on Windows 2003 / Windows 2008 OS and troubleshooting

Highly desired:
Ability to take backup, restore, copy database from one server to another server.
Ability to install, configure and troubleshoot of IIS, Apache.
VMware (ESX and Workstation)

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EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.