Skip to content

Careers

Transcend the day-to-day work experience. Work inspired.

Cloud Service Delivery Manager

Location:

Noida - - India

Function:

Customer Service/Support

Ref #:

20190003775
Apply >

Description

The Cloud Services Delivery Manager (CSDM) collaborates with the customer, Kronos Professional Services and/or Partner implementation teams in driving towards a successful customer experience with their Cloud implementation. The CSDM will directly request and facilitate the delivery of services from the Cloud teams to the customer. The Cloud Services Delivery Manager is the direct contact between the customer/services teams and cloud resources.
• Ability to support customers in multiple geographical locations and time zones.
• Responsible for the review and first tier technical discussion of Cloud Services purchased and available Cloud offerings.
• Lead customer in discussions, Q&A and where to find supporting documentation on Cloud Services/Offerings: MFT, ODBC, configuration migration, Akamai connectivity, Security topics
• Assist the customer, Kronos and Partner implementation teams in understanding and following the standard Cloud implementation processes and procedures
• Align with the customer, Kronos and Partner implementation teams to deliver and manage the request of the Cloud Services purchased and other available Cloud offerings selected within timeline and scope of the project: customer environments, MFT access accounts, Implementation team access, Citrix accounts/applications
• Aid the customer, Kronos and Partner implementation teams in planning the go-live activities to coincide with the Cloud go-live approval and audit requirements

Qualifications

• Technical background to aid customers in understanding the received content and to host the first-tier conversations for Cloud deliveries.
• Exposure to programming and the ability to understand basic software architecture concepts.
• Strong understanding of project and program management best practices.
• Prior experience working with geographically distributed teams and off-shoring partners
• Proven ability to influence across functional boundaries and across multiple organizational levels to drive results.
• Proven track record of delivering projects and programs from initiation through implementation
• Project Management (PMP) certification is a preferred
• Exceptional organizational, time-management and planning skills with a strong attention to detail needed
• Excellent written, oral communication, listening and telephone skills

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.