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Cloud Infrastructure Support Engineer

Location:

Lowell - Massachusetts - USA

Function:

Engineering

Ref #:

2019002633
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Description

Kronos is seeking an experienced Linux system administrator to join our OneSupport team as a Cloud Infrastructure Support Engineer. This individual will support our enterprise public cloud initiative that will host our next generation product.

Responsibilities:
• Monitor customer-facing cloud resources (compute, network and application) for availability and performance, respond to alerts, investigate incidents, analyze root causes and resolve issues
• Field and fulfill service requests per established or documented standards and service level agreements
• Engage additional OneSupport team resources and escalate incidents when necessary or required
• Communicate effectively with both technical and non-technical individuals at various levels in customer and internal organizations
• Generate and update functional documentation and knowledgebase articles.
• Work as a member of an international 24x7 team
• Work with vendors and service providers to remediate issues and ensure that services received meet contracted SLAs
• Maintain a good working knowledge of current infrastructure and future trends.
• Generate status updates and periodic reports

Qualifications

• 4-year technical degree or at least 3 years commensurate experience managing enterprise-scale infrastructure, services and applications is required
• Experience supporting Red Hat Enterprise Linux or Cent OS Linux is required; Related certification is a plus
• Understanding of end-to-end troubleshooting including networking; servers; services, microservices and middleware; and the application is strongly preferred
• Strong verbal and written communications skills are required
• Team-first attitude is absolutely required; Experience working with international teams is a plus
• Experience with public cloud infrastructure is preferred (with Google Cloud a plus)
• Familiarity with ITIL and ticket-management processes and experience in working within a strictly controlled environment is preferred
• Windows system administration experience is a plus, but not required
• Understanding of SOC compliance is preferred
• Knowledge of disaster recovery and business continuity process is preferred
• Experience supporting mission-critical, customer-facing applications environments, and communicating with external customers

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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.