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Cloud Infrastructure Engineer III

Location:

Noida - - India

Function:

Customer Service/Support

Ref #:

20210016049
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Description

The duties of a Cloud Infrastructure Engineer will be to support and maintain various Cloud Infrastructure Technology Tools in our hosted production/DR environments. He/she will be the subject matter expert for specific tool(s) or monitoring solution(s). Will be responsible for testing, verifying and implementing upgrades, patches and implementations. He/She will also partner with the other service and/or service functions to investigate and/or improve monitoring solutions. May mentor one or more tools team members or provide training to other cross functional teams as required. May motivate, develop, and manage performance of individuals and teams while on shift. May be assigned to produces regular and adhoc management reports in a timely manner.

•Monitor tickets in Service Desk or Service Cloud
•Complete standard tasks that have clearly defined processes and procedures
•Lead assigned projects.
•Self-motivated, able to prioritize work, work alone or in a team, Implementing, managing and configuring cloud solution tools.
•Provide support for all supported cloud tools.
•Assist users of these tools in development of workplace efficiency and process flow development
•Support and work within the ITIL support structure for Change, Problem and Capacity management
•Collaborate closely with other support teams to provide and improve quality of service to the customer both internal and external.
•Documentation in the form of basic How to documents, designs documentation, performance reporting as well as operational procedures
•Communicates with and coordinates activities with Senior Management, other teams and customer/clients.
•May mentor one or more team members. Motivates, develops, and manages performance of individuals and teams.
•Produces regular and adhoc management reports in a timely manner.

Qualifications

• Bachelor’s Degree in information systems or Computer Science or related discipline with relevant experience of 5-8 years
• Experience with Enterprise Software Implementations for Large Scale Organizations
• Exhibit extensive experience about the new technology trends prevalent in the market like SaaS, Cloud, Hosting Services and Application Management Service
• Experience in deployment of application & infrastructure clusters within a Public Cloud environment utilizing a Cloud Management Platform
• Professional and positive with outstanding customer-facing practices
• “Can-do” attitude, willing to go the extra mile
• Consistently follows-up and follows-through on delegated tasks and actions

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.