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Cloud Infrastructure Engineer III

Location:

Noida - - India

Function:

Engineering

Ref #:

20200011228
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Description

The goal of the Operations Lead is to establish availability and capacity plans and provide detailed, prescriptive operating guides and references for each of the service solutions controlled by Hosting Team.
• Responsible for managing team members in shift.
• Responsible to improve process and quality consulting.
• Establish measurements to ensure operational excellence.
• Key Performance Indicators (KPI’s)
• Perform RCA over Infrastructure issues.
• Operating system knowledge on Linux and windows domain
• Experience with PowerShell will be of added advantage.
• Database knowledge on MSSQL and Oracle will be of added advantage.
• Skills to train and mentor team members
• Good at building team and cultivating team work.

Qualifications

• 5-8 yrs of relevant IT experience
• Strong Operations focus with proven experience in management of key ITIL processes (Incident, Problem, and Change Mgmt), excellent customer handling skills.
• Good understanding of Cloud – Cloud Characteristics, Service models and Deployment models.
• Ability to work under pressure, ability to work to tight deadlines and produce good quality work.
• Able to multitask to manage multiple escalations, sense of ownership to see things through to completion.
• Confident at presenting and talking to clients and vendors.
• Should be able to work shifts 24X7 to support Global functions.
• Ability to effectively co-ordinate and drive IT infrastructure failure restoration efforts and conduct post mortem investigations.
• Ability to effectively communicate with users, stakeholders, and vendor support.
• Exposure to Virtualization technologies like VMWARE.
• Experience in producing various Operations focused reports such as incident, problem, and change summary report including post mortem reports
• Technically skilled to review planned IT changes and provide reports/summaries to a Change Advisory Board
• Provide improvement recommendations to existing processes and systems

• Able to effectively carry out the following tasks:
o Maintain Process documents
o Plan and manage maintenances over Infrastructure.
o Co-ordinate Disaster Recovery system testing
o Implement system security policy

• In-depth working knowledge and experience with Windows, Red Hat Linux, and server hardware.
• Strong ITIL awareness.
• Excellent English written and verbal communication skills.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.