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Cloud Infrastructure Engineer I

Location:

Noida - - India

Function:

Customer Service/Support

Ref #:

20210016159
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Description

Kronos is seeking an Infrastructure Support Engineer capable of integrating into an experienced team responsible for the supporting deployment and maintenance of Cloud Infrastructure services in our cloud. The position requires hands-on knowledge and a thorough understanding of supporting Cloud based Infrastructure services in 24X7 customer facing environments.

The responsibilities include, but are not limited to:

• Monitor and own the responsibility of incoming service requests & incidents in Cloud environment
• Effectively assess technical situations and establish case priorities/severities in accordance with their service level agreement
• Analyze customer configuration and effectively use of internal and external resources such as knowledge bases, user/admin manuals and internet resources to troubleshoot the problem
• Monitor systems and identify performance issues proactively
• Work within strict time frames and elevate incidents within defined timeframes
• Monitors service delivery compliance to budget, quality standards and customer and business stakeholder
• Provide production systems support that may include duties such as deployment, configuration, monitoring and troubleshooting of Cloud Infrastructure services (Compute & Network services) 24 X7, production SAAS environments
• Experience in supporting Linux based infrastructure services (web, nfs, sftp, DNS, LDAP etc)
• Build and support Linux based network services (load balancer, routers, firewalls)
• Performance monitoring and tuning the RedHat for most optimal operational efficiency
• Ability to Document existing and new infrastructure deployments using Run Book and architecture diagrams

Qualifications

• Bachelor’s degree preferably in Computer Science/IT & have at-least 6 months to 1.5 years of hands-on experience managing Cloud based Public Cloud Infrastructure services
• Knowledge of Windows and Linux server operating system and troubleshooting would be a plus
• Experience working with public cloud – Google Preferred
• Experience working with Cloud Management Platform (CMP)
• Expertise in designing and supporting infrastructure services
• Experience in supporting RedHat server clusters
• Strong interpersonal and communication skills and comfortable in global working environment
• Good at building and cultivating teamwork
• Familiarity with ITIL processes and experience in working within controlled environment would be an advantage

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.