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Cloud Infrastructure Engineer I

Location:

Noida - - India

Function:

Customer Service/Support

Ref #:

20210015880
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Description

Performs the following functions:

•Remote monitoring of UKG Cloud and hosted environments.
•Remote monitoring of Microsoft Windows 2003/2008/2012 and Linux servers, which includes Performance, uptime, SQL DB, website status, web-based application & server resources
•Responding to Alerts on monitoring tools
•Identify the root cause and troubleshoot the server performance issues.
•Handle Level 1 Escalations, and adhere to escalation matrix
•Basic understanding of Windows and Linux OS.
•Ensure operating standards are developed, maintained, and adhered to.
Understanding of Cloud Environments (Google preferred)

Qualifications

• We are looking for BE/ B-Tech/MCA (1-2 years experience)
• Willingness to work on flexible timings including night shift (24/7)
• Basic understanding of ITIL framework - Incident, problem and change management would be preferable
• Basic understanding of Cloud.
• Good communication skills

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.