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Cloud Engineer/Technician


Noida - - India


Software & Product Development

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Ultimate Kronos Group (UKG) is seeking a Full Time Cloud Engineer to work in our Network Operations Center (NOC) department. UKG’s NOC provides world-class monitoring and front-line problem analysis and remediation for infrastructure and application platforms, leveraging industry-standard system and application monitoring tools and utilities. Primary responsibilities of this role include troubleshooting environmental issues, analyzing infrastructure and application alerts, executing tasks via scripting, performing post change quality assurance testing, and providing immediate response for incidents in a 24/7/365 atmosphere. Platforms include Microsoft Windows operating systems, Linux, Microsoft SQL Server, IIS, VMWare, Openstack, SolidFire, NetApp, Juniper, F5, Dell, and Java-based systems. This position is demanding and plays an integral role in the success of our organization.


Primary/Essential Duties and Key Responsibilities:
• Proactive monitoring of production and development systems with a sense of urgency when issues arise; environment consists of several thousand production systems and nodes.
• Issue-driven communication to ensure active engagement by escalation staff and timely and effective updates to management.
• Build reports and perform trend analysis of system and application events.
• Provide customer support and escalation for our client base.
• Perform post-change product functionality testing.
• Troubleshoot application and infrastructure related incidents.
• Regularly interface with Tier 2 and Tier 3 support personnel.
• Execute planned changes.
• Execute automated tasks via scripting; including remediation and testing.
• Problem analysis and remediation.
• Position requires after hours work and weekends (flexible schedule).
• Works under minimal supervision.
• Perform root cause analysis on critical incidents and events with servers and networks and provide technical support (for virtual and non-virtual environments).
• Analyze data including various logs, traffic trace, and configuration data.

Required Qualifications: (If a Bona Fide Occupational Qualification, otherwise it is preferred)
• 8-12 years’ experience in hands-on support of Windows Server operating systems (2008, 2012, 2016) and Active Directory Services.
• 5-8 years’ experience working with Linux operating systems; e.g., Ubuntu, etc.
• 8-12 years’ experience working with virtualization: performance tuning, capacity management, administration, and configuration, preferably with VMWare, Openstack, or other industry-standard virtualization platforms.
• 8-12 years’ experience managing and supporting high availability systems.
• Functional experience of Site Reliability Engineering.
• 5+ years experience with coding and scripting languages like PowerShell, PowerCLI, Java, Python.
• Strong written and verbal communication skills.
• Passionate about learning new technologies and platforms.
• Process and Procedure driven.
• Must have excellent skills in problem analysis and troubleshooting complex technical issues.
• Ability to work flexible hours including weekends.
Preferred Qualifications:
• Working knowledge of MS SQL, MySQL, etc.
• Experience with configuration management tools such as Chef, Salt, or Ansible a plus.
• Experience with and high comfort level in working with Linux operating systems.
• Familiarity with container technologies (e.g. Docker).
• Experience with open source technologies and concepts.
• Experience with Infrastructure-as-a-Service (IaaS) applications (Open Stack, vSphere, Amazon Web Services, etc.) a plus.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos, a UKG Company participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.800.