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Cloud Engineer/Technician (JIRA Admin)

Location:

Noida - - India

Function:

Software & Product Development

Ref #:

20210016687
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Description

The System Analyst will be a hands-on technical role and is responsible for ensuring customer service excellence in the technical support, implementation and operational maintenance of new and existing releases and enhancements of the platform. This role is also responsible for detailed system requirements, technical specifications, development, implementation and support for customisations.

Primary/Essential Duties and Key Responsibilities:
• Provide business facing support and problem resolution - troubleshoot production issues, identify and address the root cause and work with operations teams to get the resolution deployed to production
• Provide Level 2 end user support for escalations, work case resolution with vendors as needed and ensure IT service levels are maintained
• Maintain expert, in depth knowledge of the platform including workflows, customizations and integrations
• Perform system monitoring trend analysis to identify errors and deficiencies and make product improvement recommendations
• Adhere to established project management methodology, SDLC, support & service management policies and procedures and create and maintain SOPs for processes and tasks related to the platform environments
• Design and develop customizations for the platform to extend capabilities and features
• Work with internal stakeholders to scope out modifications and convert functional requirements to technical specifications and design documents
• Perform unit testing and validation to ensure developed code meets the technical and functional specifications
• Actively contribute to the improvement, performance analysis, operations and monitoring applications, frameworks and tools
• Conduct training of new features, functions and 3rd party add-ons as needed
• Build, develop and grow relationships with users and other stakeholders. (List the activity and how it is done. Use action verbs. State what end results the activity is to accomplish)

Qualifications

• Bachelor’s degree in information technology, Computer Science or a related field
• Knowledgeable of basic Linux Server administration
• Programming experience with C#, Java, Groovy, JavaScript, Angular or other object-oriented language
• Working knowledge of database design and SQL (Query Language)
• Strong customer service and problem-solving skills including demonstrated ability to analyze issues and to work effectively with cross functional groups to craft solutions
• 4+ years of experience in an IT application development, administration or configuration role related to enterprise business technology systems
• Experience with Software Development Lifecycle (SDLC) and methodologies such as Waterfall and Agile
• Proficiency in understanding business problems and opportunities, collaborating on requirements and translating requirements to technical specifications
• JIRA Admin Certification

Preferred Qualifications:
• Proven track record of success with 4+ years in platform (ServiceNow, Clarizen, Jira) systems analysis and support
• Experience in development, implementation and application support
• Excellent interpersonal, written and verbal communication, facilitation and relationship building skills
• Experience with agile development methodologies (Kanban, Scrum, FDD, TDD)
• Curiosity and passion for delivering high quality and innovative technical solutions
• Demonstrate the ability to learn new technologies quick

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.