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Cloud Contract Renewal Specialist


Lowell - Massachusetts - USA


Professional Services and Consulting

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Partnering with the Customer Renewal Rep Team the Cloud Contract Renewal Specialist’s primary role will be to set up and maintain monthly Subscription renewal contracts to ensure timely customer renewals (Workforce Central SaaS, Dimensions, and Hosting) – Responsibilities to include the following:
o Ensure all monthly contract billings are processed accurately, efficiently and in a timely manner for monthly revenue recognition and invoicing - Contract Transactions include: Core Renewals, Amendments, Consolidations, Cancellations, Reinstatements and Rebills:
o Process all contract termination/credit requests for assigned accounts in a timely manner as warrants. (i.e. may include existing customers moving to Workforce Central SaaS, Dimensions or Hosting platforms).
o Handle all incoming and out-going field questions/issues from Customers, Sales, Finance and other departments within UKG regarding customer Cloud contract issues involving appropriate parties as needed for final resolution.
o Partner closely with cross-functional departments to ensure information within Salesforce Contracts, Oracle Service Contracts & Install Bases are updated accurately and timely (i.e. Cloud Services, Customer Renewal Reps, Customer Success Managers, Sales, Sales Operations, Global Support, Corporate Contracts team, etc.).
o Monitoring daily reports as warrants, ensuring all customer contracts, install base (where applicable) are updated in a timely manner to accurately reflect customer installs for hardware and software products, pricing, billing periods, support levels, fees, etc


• Minimum of three years business/customer service experience within a hi-tech environment
• Computer software skills preferred: Salesforce, Oracle and Microsoft Office
• Effective oral and written communication skills are essential
• Outstanding interpersonal skills
• Detail oriented
• Excellent problem solving and decision-making skills
• Ability to exercise initiative and sound judgment in a variety of situations
• Ability to work in a team and independently
• Ability to grasp billing concepts and apply learned knowledge effectively and continually
• Ability to adapt to process change and new technologies

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.