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Cloud Alert Response Engineer - Tier 1

Location:

Maitland - Florida - USA

Function:

Customer Service/Support

Ref #:

20200012613
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Description

The Cloud Alert Response Engineer job responsibilities and typical tasks can include maintaining software and security updates, monitoring server activity and ensuring the availability of client/server applications, auditing server security, developing and refining processes for the ongoing management of the server and data center environment, and designing and installing new server implementations as needed.

• Monitor and own the responsibility of incoming service requests and incidents in the Kronos Cloud environment
• Effectively assess technical situations and establish case priorities/severities in accordance with their service level agreement
• Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
• Manage cases in adherence to departmental goals/policies
• Effectively manage cases through multiple channels while documenting precise troubleshooting and interaction details
• Work individually and with a team to solve technical problems while communicating trending issues and best practices
• Add a personal touch to the support engagement
• Ability to work late shift or weekends if needed

Qualifications

• Bachelor’s Degree preferably in Computer Science or Associates and 1+ year of related work experience
• Knowledge of Windows and Linux server Operating Systems and troubleshooting a plus
• Operational knowledge of networks, IIS, and TCP/IP a plus
• Familiarity with application and infrastructure hosting and monitoring; and client-side troubleshooting techniques a plus
• Hosting / data center architecture design and support a plus
• Familiarity with cloud computing
• Sound analytical and organizational skills
• Excellent oral/written communication skills
• Microsoft/Oracle certification is a plus

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.