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Business Systems Analyst - Salesforce


Lowell - Massachusetts - USA


Information Technology

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The IT organization is seeking to add a Business Systems Analyst to support a multi phased implementation of Salesforce CPQ. The ideal candidate has extensive experience with Quote to Cash processes, the Salesforce platform and Salesforce CPQ (Steelbrick) specifically. The business analyst must balance strong written and verbal communication skills will system expertise and best practices.

As key member of the dedicated CPQ IT Service Team, the Business Systems Analyst will have the following responsibilities:

• Creating business requirement documents, user stories, functional specifications and system design specifications.
• Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis.
• Accurately translating business requirements into system functionality requirements.
• Managing project work, enhancements and fixes, from the request and requirements stage through build, test and deployment.
• Providing strategic technical insight with respect to the CPQ area and sharing expertise and concerns with integration into other enterprise systems.
• Serving as a technical advisor for out of the box CPQ features and functions.
• Supporting the remaining Salesforce CPQ implementation roadmap from design to deployment, user adoption and ongoing improvements and system administration.
• Managing the relationship with key business stakeholders to help define and meet business priorities.
• Supporting Project Managers in the planning, execution and management of project deliverables and risks.
• Working with Technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications.
• Define and execute functional, regression, unit and user acceptance testing.
• Managing Requests for Change and ensuring adherence to Kronos’ change control process.


• 5+ years of experience in business systems analysis
• 5+ years of experience including Sales cloud, service cloud, CPQ (Steelbrick), APEX and/or VisualForce
• 3+ years of Quote to cash experience. Experience in the high tech industry is a plus.
• Strong understanding of Salesforce CPQ capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders
• Ability to accept and manage changing priorities and address issues quickly and professionally
• Salesforce Admin certification is a plus
• Salesforce CPQ certification is a plus
• Experience integrating Salesforce with Oracle EBS is a plus
• Experience with ServiceNow or a similar ITSM tool is a plus


Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.


Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications.  Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.


Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.


Kronos is an Equal Opportunity Employer.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.