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Business Systems Analyst - Professional Services


Indianapolis - Indiana - USA, Lowell - Massachusetts - USA, Remote - - USA


Information Technology

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This position reports to the Director of Services Technology and will play a critical role in evaluating and defining the requirements and administration for an enterprise-wide Resource and Project Management platform. This is a remote based / virtual position.

• Work with a large number of business stakeholders across multiple departments to identify and prioritize requirements for Professional Services Automation (PSA)
• Collaborate and co-ordinate with team members developing PSA requirements in other workstreams
• Perform rapid analysis and decomposition of complex business information into technical process components
• Manage multiple iterations of requirements, keep track of the rationale for changes and ensure stakeholder approval
• Engage independently and as part of a team with stakeholders to define and describe product requirement.
• Perform business process modelling, User experience modeling, functional reviews and acceptance testing
• Comfortable building and demonstrating prototypes to executive audiences as well as technical teams
• Communicate clearly, consistently and continuously with the supported business unit


• 5+ years of Business Analysis experience with at least 2 years of Salesforce platform products experience
• Demonstrated experience collecting, documenting and progressively elaborating user requirements in the form of user stories, detailed functional requirements and system specifications
• Experience developing requirements for processes such as Revenue Recognition, Billing and Invoicing, Project Management and Resource Planning
• Experience with Project Management tool required
• Experience working with modern Business Intelligence platforms a plus
• Ability to see "big picture" and to prioritize
• BA or BS degree or equivalent practical experience
• Certifications in SalesForce or Project Management desirable


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.