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Business Systems Analyst II (Salesforce CPQ)


Noida - - India


Information Technology

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The IT organization is seeking to add a Business Systems Analyst to support a multi phased implementation of Salesforce CPQ. The ideal candidate has hands-on experience with Quote to Cash processes, the Salesforce platform and Salesforce CPQ specifically. The business analyst must balance strong written and verbal communication skills with system expertise and best practices.

As key member of the dedicated CPQ IT Service Team, the Business Systems Analyst will have the following responsibilities:

• Creating business requirement documents, user stories, functional specifications and system design specifications.
• Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis.
• Accurately translating business requirements into system functionality requirements.
• Production support that includes enhancements and fixes, from the request and requirements stage through build, test and deployment.
• Collaborating with relevant business stakeholders to deliver the assigned work including ongoing support for enhancements and business rule updates within the Salesforce CPQ tool. This includes, but is not limited to, product configuration, product modelling, pricebooks, pricing rules/execution, approval workflow design, contracts and renewals, QCP, and document template administration.
• Work with QA group & business for functional, regression, unit and user acceptance testing.
• Managing Requests for Change and ensuring adherence to Kronos’ change control process.


• 2-4 years of experience in business systems analysis.
• 1-3 years of experience including Sales cloud, service cloud, CPQ.
• 1-2 years of Quote to cash experience. Experience in a product-based company is a plus.
• Good understanding of Salesforce CPQ capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders.
• Strong organizational and analytical skills with attention to detail.
• Good written and verbal communication skills.
• Problem-solving, analytical and investigative skills.
• Ability to accept and manage changing priorities and address issues quickly and professionally.
• Salesforce Certified Administrator.
• Salesforce CPQ certification is a plus.
• Experience integrating Salesforce with Oracle EBS is a plus.
• Experience with ServiceNow or a similar ITSM tool is a plus.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement. 

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Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.