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Business Project Manager

Location:

Lowell - Massachusetts - USA

Function:

Customer Service/Support

Ref #:

20200014377
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Description

We are looking for a dynamic Business Project Manager to join the Kronos Global Support Operations team. In this role, you will manage various size projects to help us deliver solutions that support the organizations day-to-day operations and strategic initiatives. The ideal candidate will have strong leadership and business analyst skills, and a proven track record for managing projects with a high degree of ambiguity.

As a Project Manager you will be required to be a change agent by identifying and managing continuous process improvement opportunities. With these changes, analyze the outline process flows and understand the impact a change has to the overall methodology and to the overall customer experience.

Responsibilities Include:
• Prepare Project Charters – understanding and outlining the goals, success criteria and metrics that will determine the success of an initiative
• Prepare project/program plans, schedules, reports and budgets. Manage risks and develop mitigation plans
• Track and monitor all project deliverables and facilitate project meetings as necessary
• Hold teams accountable for their commitments, removing roadblocks and reporting/explaining any deviations from the plan
• Work with key stakeholders to gather and develop business requirements, and work with IT to assess feasibility and scope. Work with IT to prioritize projects and demand requests
• Set standards of project delivery and drive the consistency of that delivery approach. Establish and manage a portfolio of programs and projects
• Proven ability to manage multiple concurrent projects and project constraints, tying them all together with strategic vision and focus
• Collect inputs and prepare weekly and monthly status reports as required
• Assign a wide range of tasks to project team members based on skills, experience, and availability; clearly communicates task priorities, helping personnel adjust workload as needed. Provide assistance with or develop Business Requirements documents, use cases for testing and training material for the solution to be delivered.
• Strong attention to detail as well as the ability to function strategically and proactively, looking at the ‘big picture’ of the customer experience and corporate goals

Qualifications

Qualifications: BS/MA degree in Business related curriculum or equivalent experience and a minimum of 4 years of related work experience. PMP Certification is preferred.

Skills:
• 5+ years of project management work experience in the software industry is required
• 3+ years of business analyst and process improvement work experience in the software industry is required
• Knowledge of Salesforce or other CRM Solutions is required
• Experience managing a project team is required
• Experience managing process improvement projects is required
• Knowledge with Knowledge Centric Support (KCS) is highly preferred
• Strong experience scheduling projects, preparing presentations and status reports
• Superb written and oral communication skills required (e.g., proficient in Microsoft PowerPoint, Word and Excel, and Microsoft Project/Smartsheets and Microsoft Visio a plus)
• Ability to perform multiple tasks ranging from project management, business analyst and coaching other team members
• Ability to motivate and lead virtual teams of remote resources
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.