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Business Intelligence Analyst - Contracts/Renewals


Lowell - Massachusetts - USA


Information Technology

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The Business Intelligence DW Analyst will act as the IT lead for all reporting associated with Recurring Revenue and will be a dedicated resource for the maintenance and subscription Contracts and Renewals organization. This person will act as a liaison between Kronos’s business divisions, functional IT teams and the Business Intelligence team. This analyst will lead report requirements gathering with key stakeholders within business verticals and will be responsible for the execution and build of those reports. This person may also be asked to build models that help inform business strategy around recurring revenue, customer retention, and renewal contract execution. This role is ideal for an individual seeking to provide impactful intelligence to support Kronos’s strategic decisions at the executive level.
• Working with other members of IT, lead report requirements gathering with key stakeholders within business verticals.
• Become an expert in business processes and the applications used by the business to drive key performance indicators (KPIs).
• Understand P&L mechanics and support performance reporting that helps inform variances to the revenue budget across the maintenance and subscription businesses
• Drive the design, configuration, and build of a comprehensive, accurate, and accessible Corporate Retention Report that allows for business analysis of customer retention by revenue type, vertical, and contract value changes both positive and negative – this includes partnering with the business to drive change in the way contracts and transactions are executed in source systems such as Oracle to support strategic reporting requirements
• Lead the Contracts and Renewals function in the evaluation of data visualization and other reporting tools to support their reporting needs including driving strategy in how to best leverage renewal data in Salesforce CPQ
• Translate analytics/reporting business requirements into detailed technical design’s, ensuring scalable and efficient solutions.
• Work in conjunction with IT Service Team Leads to align with the business on prioritization of solution work, providing detailed communication on scheduled progress, testing and release of project work.
• Collaborate with Finance, Configure Price Quote, Sales/Marketing, Professional Services, Customer Support and IT service teams in the requirements, design, testing and deployment of the organization's data warehousing and reporting solutions as those inputs pertain to recurring revenue reporting
• Manage the integrity, structure, and organization of Kronos data to maximize its value and accuracy
• Own the development and overall maintenance of technical design documents, including summary, system design, data linage, change controls and signoff
• Develop well-organized, insightful data points, reports, dashboards, and other forms of data visualizations to support strategic business decisions, primarily through an Enterprise Data Warehouse and reporting platform
• Provide input on architecture of Data Model and ETL processes based on business requirements and in-depth knowledge of data sources
• Perform analysis on business performance and trends
• Provide instructor led training and support to end users on navigation of the BI system
• Lead technical “Lunch and Learn” conference sessions on latest functionality added to the Enterprise Warehouse


• Bachelor’s degree in a quantitative discipline (Computer Science, Information Systems, Mathematics/Statistics) or another related major field of study
• Minimum of 5 years’ experience in a data warehousing
• Demonstrated analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into technical requirements
• Understanding of data warehousing concepts and relational data models
• Experience in Salesforce and Oracle EBS
• Understanding of ETL tools (preferably Informatica) and data transformation
• Working knowledge of P&L mechanics as they relate to recurring revenue and maintenance/subscription renewals
• Experience with leading Business Intelligence tools such as IBM Cognos, Microsoft PowerBI, Qlik and Tableau
• Demonstrated experience with creating reports, dashboards, and/or summarizing large amounts of data into actionable intelligence to drive business decisions
• Demonstrated hands-on experience using SQL and PL/SQL for performing data profiling, formatting and adhoc data analysis
• Experience working in an Agile Project Management methodology


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. 

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.