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Business Application Support Analyst

Location:

Louisville - Kentucky - USA

Function:

Information Technology

Ref #:

2019000717
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Description

System Analyst will be responsible for the Kronos Payroll Services (KPS) business unit software applications. Working as a member of the KPS team, the successful candidate will be responsible for analysis, configuration, testing, supporting and maintaining systems and processing related to KPS operations. This will include but not limited to client integrations, support of stored procedures, disaster recovery operations, middleware server configurations, and other key KPS business processes. The position may require client facing and will need that ability to lead or participate with cross – functional project teams to ensure the successful resolution to any client issues. The position requires the person to have the ability to work collaboratively with cross functional teams including Kronos Core IT department to assist with KPS business initiatives. The role is responsible for analyzing, auditing, evaluating and resolving reported errors within KPS business systems or third-party vendor programs, as well as to generate solution recommendations. This position requires critical thinking, attention to detail, and effective communication skills.
Primary/Essential Duties and Key Responsibilities:
• Acts as the primary resource to manage the implementation, updates and maintenance of third-party software. Example of software used by KPS business includes delivery software (FedEx and UPS), tax software (MasterTax), benefit software, EFTPS batch provider software, and banking software.
• Support KPS’ security standards, policies, controls and safeguards for sensitive business data.
• Work closely with Kronos Core IT department to assist in office moves and new office setup by setting up new gear and/or assisting in the breakdown and re-deployment of gear.
• Partner with stakeholders in other departments for audits, reporting, projects, and other inter-departmental initiatives.
• Able to manage middleware software that controls physical and virtual print servers.
• Deployment of Disaster recovery operations.
• Assist payroll and treasury teams in addressing time sensitive, client facing issues impacting delivery of services requiring flexibility in timing, quickly reprioritizing of work activities and close communication with team members. Define and document processes, create and update procedures documentations and job aides.
• Acts as a liaison with vendors and participates in vendor or system selections.
• Troubleshoots and resolves system, data, and process-related issues. Works with others as needed to address issues and enhancements.

Qualifications

• B.S. in computer science, information technology or 3-5 years related work experience providing application support to a business operation.
• Strong analytical, problem solving skills; ability to prioritize and effectively execute tasks while maintaining accuracy and attention to detail.
• Experience using SQL to create reports or write queries.
• Experience setting up and managing print servers.
• Ability to research, define and analyze business problems.
• Excellent verbal, written, and customer communications skills to explain technical concepts to non-technical individuals.
• The ability to operate in a fast-paced environment with minimal supervision and proven ability to meet deadlines.
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Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.