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Transcend the day-to-day work experience. Work inspired.

Bilingual Application Support Specialist (French/English)

Location:

Lowell - Massachusetts - USA, Montreal - Quebec - Canada

Function:

Customer/Technical Support

Ref #:

20210016142
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Description

The Payroll Technical Support Specialist is expected to deliver high quality support to our Workforce Ready (WFR) customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules.

•The role will require the Payroll Technical Support Specialist to assist customers with the use and usability of our Workforce Ready (WFR) application
•Diagnose, troubleshoot and resolve issues while providing exceptional service
•Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets
•Develop and maintain an intermediate level of knowledge of WFR products
•Document all interactions with accounts and create trail for others to follow
•Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities
•Timely, accurate, and complete responses to inquiries
•Ability to successfully work both independently and as a part of a team

Qualifications

•1-3 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience preferred
•Canadian payroll and/or bilingual French/English strongly preferred
•Strong demonstrated technical troubleshooting skills
•Excellent written, oral communication, listening and telephone skills
•Focus on customer service and satisfaction required
•Strong computer skills with a proficiency in successfully learning new technologies quickly

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos, a UKG Company participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.800.