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Benefits Systems Specialist

Location:

Alpharetta - Georgia - USA, Remote - - USA

Function:

Customer/Technical Support

Ref #:

20210017653
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Description

UKG is seeking a Benefits Systems Specialist to join our Managed Services Benefits team. In this position, you will be responsible for technical and configuration support for outsourcing services for Managed Services customer in support of the entire employee benefits life cycle. The position will oversee all technical tasks for multiple customers.
Primary/Essential Duties and Key Responsibilities:
• Complete the following technical tasks for multiple customers: Carrier Billing, Audits/Reports, System Imports, outgoing interface monitoring, file transfer monitoring, data exchange monitoring
• Research and resolve API errors for customer environments
• Thorough understanding of overall Benefit Administration activities.
• Proactively analyze problems and drive root cause resolution to prevent recurrences.
• Interpret benefit plan documents and understand the system set up implications of the plan design requirements
• Actively manage open enrollment activities including system testing/set up and data validation
• Drive to continuous learning opportunities and ability to specialize in certain tasks
• Ability to successfully track time spent on tasks/activities and follow departmental protocols
• Identify / Drive best practices

Qualifications

• Working knowledge of employee life-cycle Benefits Administration, related regulations and ERISA guidelines, HIPAA Compliance
• Proven technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions is required (minimum 1 year experience)
• Commitment to excellence and high standards; demonstrates the ability to hold self and others accountable for delivered work
• Self-starter who is motivated to succeed
• Ability to build solid/credible Customer relationships
• Ability to work collaboratively with Peers and all levels of management
• Strong and professional communication skills, both oral and written
• Strong organizational, problem-solving, and analytical skills required to drive root cause resolution
• Ability to manage priorities effectively

Preferred Qualifications:
• Experience with BI Cognos and/or SQL
• API and EDI troubleshooting and integrations
• Advanced Excel

Experience, Education, Certification, License and Training:
• Bachelor’s degree, in a related field preferred, (Information Systems, Business Analytics or Business Intelligence) plus a minimum of 1 year of related experience in a corporate and/or outsourcing environment, or an equivalent combination of education and experience
• Proven technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions is required (minimum 1 year experience)
• Plansource/Benefits Prime experience is preferred

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.