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Benefits Prime Support Specialist


Remote - - USA


Customer/Technical Support

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UKG is currently seeking a customer-focused, engaging, and experienced individual to join our Benefits, Prime team, as a Benefits Prime Support Specialist. The Benefits Prime Support Specialist will be the first point of contact in assisting customers who utilize UKG's enhanced Benefit Administration software solution (Benefits Prime). Support process and technology initiatives that will improve the operational performance of the team while exceeding customers’ expectations. Provide Open Enrollment support as necessary based on customer needs.

Primary/Essential Duties and Key Responsibilities:
● Act as a first point of contact in support of Prime Customers
● Provide excellent customer service with a proactive approach for customer satisfaction
● Help troubleshoot system issues
● Actively participate in the resolution of day to day issues that arise, including problems with customers benefits platform, third-party EDI’s, internal teams, and our internal systems as needed
● Develop strong relationships with peers and our internal and external partners
● Adhere to UKG Services methodology and best practices


Required Qualifications:
• Knowledge of Health & Welfare benefit plans
• Strong verbal and written communication skills with demonstrated ability to communicate effectively
• Experience handling difficult or sensitive situations in a professional, timely, and thorough manner including troubleshooting skills and decision making ability
• Ability to set and manage customer expectations
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proficiency with Microsoft Office applications: Word and Excel
• Highly motivated and team-oriented
• Strong organizational skills and ability to prioritize issues

Experience, Education, Certification, License, and Training
• An associate’s degree in business, accounting, or related field or at least two years related experience, or equivalent combination of education and experience, in an outsourcing organization

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.