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B2B support agent

Location:

Paris - Paris - France

Function:

Customer/Technical Support

Ref #:

20210017619
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Description

UKG is looking for a B2B Support Agent to join our growing team in Paris. The Support Agent team at UKG is a part of the Customer Care team and is filled with dedicated and passionate people who take pride in going the extra mile to deliver outstanding service to our diverse customer base.

Being a B2B Support Agent means providing excellent service to our customers and contributing to the continuous improvement of our products. You will be in direct contact with our customers on a daily basis and work closely with our Customer Care, Customer Success and R&D teams. We are looking for people who are interested in gaining further work experience and developing their competencies in an international workplace, and also positive and friendly people to have fun with the team!

Responsibilities:

Deliver high-level customer service via our ticketing system or phone to our clients about PeopleDoc products (PeopleDoc, PeopleDoc signatures, PeopleAsk…)
Provide support based on agreed Service Level Agreements (SLAs), response time and quality
Detect, identify, troubleshoot or escalate technical issues encountered by our customers and follow-up accordingly
Proactively maintain and update databases, contacts/distributions lists and internal tools
Liaise with internal teams to ensure notification/action and resolution of client issues
Actively take on additional responsibilities to improve our internal processes

Qualifications

Your Profile:

Minimum 1 year customer service experience, preferably B2B, working with SaaS or subscription products
Strong attention to detail while maintaining ability to multi-task
Experience with Zendesk and Github, or other ticketing systems
Strong technical aptitude - you are able to quickly learn and implement new technologies
You are a born ‘detective’ and love paying attention to details
Able to effectively communicate with all internal/external stakeholders from Sales, R&D, Marketing and Customer Engagement - and you do perceive cross-continental communication as a welcome challenge!
You thrive on responsibility
You are proactive, open and enjoy being involved with multiple tasks at the same time
Bilingual: Fluent in both written / oral French and English

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.