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Associate Manager, Information Technology


Lowell - Massachusetts - USA


Information Technology

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• Plan, coordinate & delegate work assignments and manage projects for technical team members
• Manage and administer the study, analysis, and evaluation of current and projected systems and procedures, as well as the design, implementation, and maintenance of revised or new systems
• Overall responsibilities for project status, meetings, reporting and technical issues
• Responsible for leading and mentoring less experienced staff
• Responsible for identifying training needs and develop appropriate development plans
• Responsible for coaching, employee engagement and motivating direct reports
• Responsible for hiring right candidate and retaining the talent
• Responsible for annual performance evaluation
• Daily interaction with off-shore Global teams and ensure team follows the follow the sun model
• Generate daily and weekly various reports like space, Service Level Agreement
• Responsible for providing support in a 24X7 environment
• Collaborate with Corporate IT, Technical Operations and DBA teams to assess future growth and capacity requirements
• Escalate issues to hardware and software vendors technical support staff for quick resolution
• Handle large projects related to security, audit and compliance including new infrastructure rollouts
• Proactively research new and/or updated technologies as they come available that pertain to the Data Center environment
• Implement processes to standardize IT practices and procedures, capacity planning and risk mitigation


• Bachelor’s in computer science or related field, or equivalent.
• Six years plus experience in Data Center Management, including server, storage and backup environments.
• Proven track record managing a diverse technical team to support and manage a Data Center with various platforms and technologies.
• ITIL 3 or 4 certification a plus.
• Knowledge of Dell server hardware, including installation and configuration of operating system software.
• Knowledge of Red Hat Linux, VMware 5.5 and 6.5, vCloud 9.0, and Veeam Backup software required.
• Experience with ITAM as it relates to vendor Software and hardware licensing models: Windows, Red Hat, and VMware is a plus.
• Basic understanding of Networking such as routing, VLANs, Trunking and WAN accelerators.
• HPE 3Par/Nimble SAN array and fabric technologies required.
• Experience Exagrid backup targets is a plus.
• Experience with Disaster Recovery and Business Continuity.
• Ability to work effectively with Software Engineers and all levels of company management. Experience with Change Control and CMDB, Service Now a plus. Includes the use of a workflow/ticket system to handle daily operations and Change Management.
• Some travel required.
• Ability to communicate effectively emphasizing written and oral presentation skills.
• Ability to document existing and new infrastructure deployments using Run Book and architecture diagrams.


Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.