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Associate Manager, Finance Shared Services


Noida - - India



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This position will support the Order Review/Management Team in the Finance Global Shared Services organization. The responsibilities will focus on booking of orders in compliance with the corporate policies and revenue recognition rules; Issuing licenses to the customer based on the sales orders processed by Order Management team; Setting up customer / Supplier master records. This role will also have frequent and regular interaction with counterparts globally within and outside of finance.

Further, this position will operate during 11:30am IST through 8:30PM IST and will require the flexibility to adjust shift timings during month/quarter ends to meet the needs of the business.

Primary Responsibilities
• Lead Global Order management team & Business ops team of 10 headcounts. Working on mentoring and grooming the team, developing their skillsets and building career path for the deserving team members
• Assist in managing shared services order management process (RMA, Credit rebills, Order Reviews etc) and addresses order processing issues of a technical or revenue recognition nature as well as operational issues
• Ensure all (key performance indicators) KPIs and SLA (service level agreements) requirements have been met by the team on consistent basis
• Work closely with onshore stakeholders to deliver as per defined delivery standards. Work in collaboration with onshore team to improve and streamline the process
• Assist in preparing dashboard of the process & in both International and US audit
• Focus on improving the CSAT score from customer satisfaction survey
• Ensure holds are removed and orders are processed in a timely manner according to established SLA’s
• Regular check on the work which comes on daily basis and ensure all possible requests are closed as soon as possible
• Understand and assist with SOX compliance, legal guidelines, licensing issues, shipping issues, contract questions and questions from Sales Operations
• Partner with international Sales Operations to improve accuracy of orders being entered
• Acts as a true team player to assist others to ensure communicated timelines are met and to work collaboratively with other local, International and US finance team members as well as certain sales, sales operations and legal team members.
• Position is highly focused on ensuring the quality of submitted orders to ensure appropriate recognition of revenue under US Generally Accepted Accounting Principles


• 8 to 10 years of relevant work experience in Finance O2C domain, 6 to 8 years of Sales Order Review Management experience for a Technology/Product company
• Experience in Handling Process improvement / transformation projects & lean / Six sigma projects would be preferred
• Experience in Oracle is preferred
• Excellent verbal and written communication skills, with analytical skills
• Prior experience working remotely with a US multinational company
• Advanced working knowledge of Microsoft Excel
• Self-motivated individual with extreme attention to detail
• Strong people and customer service skills, advocate positive working relationships among internal and external customers

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.