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Associate Manager, Customer Renewals

Location:

Macquarie Park - New South Wales - Australia

Function:

Customer Success

Ref #:

20210017356
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Description

The Associate Manager of Customer Renewals will have responsibility for UKG’s’ recurring revenue in the APAC region and is responsible for guiding a team of Contract Administrators and Renewal Representative(s) in proactively working with an assigned set of contracts and customers to ensure on time renewals while ensuring the highest possible renewal rates for our recurring revenue stream (maintenance and subscription-based products). Has the ability to drive process improvements and keep pace with our growth while motivating the team to meet their goals and objectives. This role will partner with the Operations team, Sales Operations and Credit & Collections ensuring we are providing our customers with world class customer service.

Qualifications

• Strong Leadership skills and management experience in the software industry
• Prior Customer Service and/or Sales management experience preferred
• Ability to negotiate pricing or other concessions
• Excellent oral and written communication skills are essential
• Prior experience with Salesforce/CPQ and/or Oracle preferred
• Must be proficient in Excel and familiar with pivot tables
• Bachelors degree or equivalent preferred

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.