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Associate Manager - Cloud Infrastructure, VMWare, Virtualization, Patching, BIGFIX)

Location:

Noida - - India

Function:

Customer Service/Support

Ref #:

2019003494
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Description

Strategy & Planning

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration.
• Participate in the development of cloud infrastructure strategies in collaboration with the cross functional stakeholders.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Establish KPIs for service level agreements

Operational Management

• Manage and set priorities for maintenance, development, and evaluation of all infrastructure systems, including security and implementations
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Define hardware and software standards in conjunction with owners and stakeholders.
• Work with network team on performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
• Establish and maintain regular communications with the peers and decision-makers, and stakeholders, regarding pertinent infrastructure activities.
• Practice IT asset management, including maintenance of component inventory and related documentation.
• Manage new implementation, including assigning, creating task and delivery dates

Qualifications

Knowledge & Experience

• 8 to 12 years’ experience managing and delivering infrastructure design and operational excellence in a 24x7x365 hosted environment supporting enterprise Applications.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• 2 to 5 years successful leadership and mentoring of an infrastructure team, preferably in a global environment.
• Strong experience in systems scaling and best of breed architecture in a hosted environment, including knowledge of application integration, scaling of SAN technologies, network scaling preferably in a Cisco environment, server scaling with knowledge of current and emerging system trends, and application scaling
• Hands-on experience in performance tuning and capacity planning.
• Knowledge of BigFix or nay other patching tool, vulnerability remediation, customer implementation, understanding of MS patching process.
• Application support experience with Virtualization and Windows (add-on Linux).
• Experience in interpreting the applicability of local and federal laws/regulations to company operations.

Personal Attributes

• Ability to make sound and logical judgments.
• Demonstrated leadership and personnel/project management skills.
• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.