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Associate Manager, Finance Shared Services


Noida - - India



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This position will support Invoice to Cash team in the Finance Global Shared Services organization. Key responsibilities will focus on Cash Application, review and resolution of open & unapplied payments, driving process efficiencies in the areas of cash receipts and manual invoicing. This role will also be focused on the resolution of past due accounts within the parameter of existing credit and collections policies as well as decision making and judgment regarding accounts receivable and account reconciliation. This role will also support AR Subledger Close, MIS, Automation and other key initiatives.
This position will be based out of Kronos’ Noida office in India and will report to the Invoice to Cash Manager who is also based out of Kronos’ Noida office in India. Further, this position will operate during 11:30am IST to 8:30pm IST and will require the flexibility to adjust shift timings during month/quarter ends to meet the needs of the business.

Primary Job Responsibilities
• Lead Accounts receivable team of 6 head counts. Work on mentoring and grooming the team, developing their skillsets and building career path for the deserving team members.
• Ensure all KPIs and SLA requirements have been met by the team on consistent basis.
• Work closely with onshore stakeholders to deliver as per defined delivery standards.
• Work in collaboration with other FSS teams to foster higher work Quality.
• Focus on improving the CSAT score from customer satisfaction survey.
• Able to think out of the box for process improvement.
• Assist in APAC, Continental Europe and North America audit.
• Maximize efficiencies within the Cash Receipts and Invoicing functions including introducing new processes and technologies to streamline daily operations
• Collaborate with internal customers to provide necessary reporting
• Maintain proper internal controls relating to cash receipts and invoicing
• Assist in the month end close processes – Journal entries, Reconciliations, Closing AR Sub-ledger & reporting
• Manage a portfolio of accounts receivable for assigned territory
• Account reconciliation: provide back-up detail for training, services, or proof of delivery; submit tie-offs and refund requests as needed to clean up account balances.
• Assist in the management of the credit hold process for orders under $10,000. Contact customers to resolve past due balances prior to release.
• Recommend professional service holds, halt global support when needed, communicate status of accounts and pending high dollar receivables. Initiate conference calls on problem accounts.
• Provide performance management reporting, Highlights Challenges
• Manage the marquis credit program


• 8-10 years of work experience with a minimum of 6 years in AR and Collections
• Oracle experience required
• Strong People Management skills with minimum 4 to 5 years of experience in managing a team of 6 - 7 head counts.
• Commerce Graduate with a major in Accounting or Finance
• Advanced working knowledge of Microsoft Excel
• Excellent verbal and written communication skills.
• Strong people and customer service skills, advocate positive working relationships among internal and external customers
• Well-organized, extreme attention to detail and a self-directed individual
• Prior experience working remotely with a US multinational company would be a plus.
• Self-motivated individual with extreme attention to detail
• Strong analytical skills

Corporate overview

You’re empowered when you’re a Kronite. 

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. 

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.